Lucy Kellaway, today in the Financial Times, wrote about thank-you notes and how she enjoys receiving them.
She talked about Doug Conant, currently the CEO of Campbell Soup (but who is set to retire in July 2011), who writes thank-you notes religiously. Here is an article about Conant. The stuff about thank-you notes is in the last section "The importance of failure": http://bit.ly/faKbVZ.
Thank you notes might be culturally dependent.
Thank you and have a nice day,
Brad
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